order with saloncentric west eordering
Order from SalonCentric West 24/7! Have fun and happy shopping!
SalonCentric West eOrdering is our eCommerce site that enables registered customers the ability to place orders, review pending and shipped orders, and review account information.
If you are a new user, you must register to set up your account. Register HERE
Please read over the FAQ's for more information.
Do I need a user name and password?
Yes you do, and you also need a SalonCentric customer number.
If you have not yet registered but would like to, click on
User link, and fill in the requested information. After
submitting your application, we will contact you with
your login information (keep in mind, requests submitted
during the weekend will not be seen until the following
What can I order?
Everything SalonCentric West carries can be ordered on the site BUT you will only be permitted to order products that are available in your area. For example, if you order Pureology and it is not available in your area, it will not be processed and you will not receive those items.
Is my order processed immediately?
Your order will go on hold and be reviewed by Customer Service during business hours 8am - 5pm PST. The hold allows us to verify that what has been ordered is available to you in your area. As soon as all information is verified it will be processed and shipped.
What do I do if I placed an order and need to change or cancel my order?
Call customer service immediately with the order number and if the order has not yet been shipped, they will be able to delete the order.
When will my order be shipped?
Your orders will be shipped the same day if submitted by:
- Noon, Pacific Time, for Arizona, California and Nevada addresses.
- 1 pm, Pacific Time, for Oregon and Washington addresses.
- Noon, Mountain Time, for Idaho, Montana and Utah addresses.
What is the benefit of ordering online?
Besides the convenience of ordering anytime, you'll be able to:
- Select items from your order history or a custom shopping list.
- Review your open orders, as well as your payment history and account status.
After signing on, I get a message saying the application has timed out.
What does this mean?
If there is no activity for more than 15 minutes, your session will time out, resulting in messages similar to the following when you attempt to resume your work:
HAHTsite 5.0 MalysW Server reports the following:
The requested application has timed out. Please restart the application by browsing to its home page.
HAHTsite 5.0 MalysW Server reports the following Error:
The application page HS_StatusDates for StateId SJcS4s35tq103MbZs5Cd9jZvWq-23-3aJW could not be run: The application for the supplied StateId value is no longer running.
You will need to sign back in again (you may need to use the "refresh" button on the sign-on page depending upon your browser settings). If you were entering an order at the time your session timed out, it will be saved for 48 hours. The next time you sign on, you will be reminded of any saved orders on the Welcome page and can continue where you left off.
Can I sell products I purchase from SalonCentric West on my personal website?
It seems crazy... but at this point, our manufacturers do not allow the products to be sold over the Internet.
But why? Don't they know how big the Internet is?
They definitely do understand the vastness of the Internet, but our industry has a control problem. That is, often times our products get into the wrong hands, like grocery stores, drug stores, and discount stores. We obviously all want the products sold through salons only. But it is too hard to control the Internet. These products may not be purchased by legitimate consumers but rather diverters.
But I have seen other sites that sell these products on the Internet, what about them?
Our manufacturers are diligent about policing these sites, and they consider them diverters, in violation of the rules. Therefore, they have many pending lawsuits against these unauthorized sites. However, they continue to pop up every day.
If you have any comments please use our feedback form!